Privacy Policy

1. Overview

At Weconnext ("We", "Us", "Platform"), operated via www.weconnext.in, we respect your privacy. This Privacy Policy outlines what information we collect, how we process and protect it, and your privacy rights under applicable data protection laws.

2. Information We Collect

We collect the following categories of information to provide and improve our services:

• Account Information: Name, business name, email address, phone number, and billing details when you sign up.
• WhatsApp Integration Data: Phone Number ID, WhatsApp Business Account ID (WABA ID), access tokens, message metadata, and template configurations.
• Communications Content: Message histories, contacts, lead tags, and automation workflows configured within your account.
• Technical & Log Data: IP address, browser type, device information, operating system, and usage statistics.

3. How We Use Your Information

• To provision, operate, and maintain your Weconnext account and WhatsApp integration.
• To process message dispatch, receive webhooks, and execute automated chatbot workflows.
• To deliver customer support, technical updates, and billing receipts.
• To monitor platform security, prevent fraud, and comply with legal requirements.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to third parties. We share data only with trusted service providers necessary to operate our service:

• Meta Platforms (WhatsApp Cloud API): Message payloads and metadata are routed through Meta infrastructure as required for WhatsApp communication.
• Cloud Infrastructure & Payment Gateways: Secure hosting and payment processors under strict confidentiality obligations.

5. Data Security & Storage

We implement industry-standard administrative, physical, and technical safeguards (including SSL/TLS encryption in transit and encrypted data storage at rest) to protect your data against unauthorized access, loss, or misuse.

6. Your Rights & Data Control

You have the right to access, update, export, or request deletion of your personal and account data at any time. To request data deletion or exercise your privacy rights, please refer to our dedicated Data Deletion Policy or contact us directly.